{"id":39,"date":"2024-06-11T09:21:35","date_gmt":"2024-06-11T09:21:35","guid":{"rendered":"https:\/\/housesmoke.ch\/?page_id=39"},"modified":"2024-06-17T09:49:25","modified_gmt":"2024-06-17T09:49:25","slug":"returns-and-refund-policy","status":"publish","type":"page","link":"http:\/\/housesmoke.ch\/fr\/returns-and-refund-policy\/","title":{"rendered":"Politique de retour et de remboursement"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"39\" class=\"elementor elementor-39\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3819120 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3819120\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-cac4231\" data-id=\"cac4231\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ee2755c elementor-widget elementor-widget-heading\" data-id=\"ee2755c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Politique de remboursement et de retour<\/h1>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5ad8b64 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5ad8b64\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-185277be\" data-id=\"185277be\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7da4c59 elementor-widget elementor-widget-text-editor\" data-id=\"7da4c59\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t\n<h2 class=\"wp-block-heading\">Aper\u00e7u<\/h2>\n\n<p class=\"wp-block-paragraph\">Notre politique de remboursement et de retour est valable pendant 30 jours. Si 30 jours se sont \u00e9coul\u00e9s depuis votre achat, nous ne pouvons pas vous offrir un remboursement complet ni un \u00e9change.<\/p>\n\n<p class=\"wp-block-paragraph\">Pour \u00eatre \u00e9ligible \u00e0 un retour, votre article doit \u00eatre inutilis\u00e9 et dans le m\u00eame \u00e9tat que vous l\u2019avez re\u00e7u. Il doit \u00e9galement \u00eatre dans son emballage d\u2019origine.<\/p>\n\n<p class=\"wp-block-paragraph\">Plusieurs types de produits sont exempt\u00e9s de retour. Les produits p\u00e9rissables tels que les aliments, les fleurs, les journaux ou les magazines ne peuvent pas \u00eatre retourn\u00e9s. Nous n\u2019acceptons pas non plus les produits intimes ou d\u2019hygi\u00e8ne, les mati\u00e8res dangereuses, ni les liquides ou gaz inflammables.<\/p>\n\n<p class=\"wp-block-paragraph\">Articles suppl\u00e9mentaires non retournables :<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Cartes-cadeaux<\/li>\n<li>Produits logiciels t\u00e9l\u00e9chargeables<\/li>\n<li>Certains articles de sant\u00e9 et de soins personnels<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">Pour compl\u00e9ter votre retour, nous exigeons un re\u00e7u ou une preuve d\u2019achat.<\/p>\n\n<p class=\"wp-block-paragraph\">Veuillez ne pas renvoyer votre achat au fabricant.<\/p>\n\n<p class=\"wp-block-paragraph\">Il existe certaines situations dans lesquelles seuls des remboursements partiels sont accord\u00e9s :<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Livre pr\u00e9sentant des signes \u00e9vidents d\u2019utilisation<\/li>\n<li>CD, DVD, cassette VHS, logiciel, jeu vid\u00e9o, cassette audio ou disque vinyle ayant \u00e9t\u00e9 ouvert.<\/li>\n<li>Tout article n\u2019\u00e9tant pas dans son \u00e9tat d\u2019origine, endommag\u00e9 ou dont des pi\u00e8ces sont manquantes pour des raisons ne relevant pas de notre responsabilit\u00e9.<\/li>\n<li>Tout article retourn\u00e9 plus de 30 jours apr\u00e8s la livraison.<\/li>\n<\/ul>\n\n<h2>Remboursements<\/h2>\n\n<p class=\"wp-block-paragraph\">Une fois que votre retour est re\u00e7u et inspect\u00e9, nous vous enverrons un e-mail pour vous informer que nous avons bien re\u00e7u votre article retourn\u00e9. Nous vous informerons \u00e9galement de l\u2019approbation ou du rejet de votre remboursement.<\/p>\n\n<p class=\"wp-block-paragraph\">Si votre demande est approuv\u00e9e, votre remboursement sera trait\u00e9 et un cr\u00e9dit sera automatiquement appliqu\u00e9 \u00e0 votre carte de cr\u00e9dit ou au mode de paiement initial, dans un d\u00e9lai de quelques jours.<\/p>\n\n<h3 class=\"wp-block-heading\">Remboursements en retard ou manquants<\/h3>\n\n<p class=\"wp-block-paragraph\">Si vous n\u2019avez pas encore re\u00e7u votre remboursement, v\u00e9rifiez d\u2019abord de nouveau votre compte bancaire.<\/p>\n\n<p class=\"wp-block-paragraph\">Puis contactez votre soci\u00e9t\u00e9 de carte de cr\u00e9dit, car il peut falloir un certain temps avant que votre remboursement soit officiellement enregistr\u00e9.<\/p>\n\n<p class=\"wp-block-paragraph\">Ensuite, contactez votre banque. Il y a souvent un d\u00e9lai de traitement avant que le remboursement ne soit enregistr\u00e9.<\/p>\n\n<p class=\"wp-block-paragraph\">Si vous avez fait tout cela et que vous n\u2019avez toujours pas re\u00e7u votre remboursement, veuillez nous contacter \u00e0 l\u2019adresse suivante : {adresse e-mail}.<\/p>\n\n<h3 class=\"wp-block-heading\">Articles en promotion<\/h3>\n\n<p class=\"wp-block-paragraph\">Seuls les articles \u00e0 prix normal peuvent \u00eatre rembours\u00e9s. Les articles en promotion ne peuvent pas \u00eatre rembours\u00e9s.<\/p>\n\n<h2>\u00c9changes<\/h2>\n\n<p class=\"wp-block-paragraph\">Nous ne rempla\u00e7ons les articles que s\u2019ils sont d\u00e9fectueux ou endommag\u00e9s. Si vous souhaitez l\u2019\u00e9changer contre le m\u00eame article, envoyez-nous un e-mail \u00e0 {adresse e-mail} et envoyez votre article \u00e0 l\u2019adresse suivante : {adresse physique}.<\/p>\n\n<h2>Cadeaux<\/h2>\n\n<p class=\"wp-block-paragraph\">Si l\u2019article a \u00e9t\u00e9 indiqu\u00e9 comme cadeau lors de l\u2019achat et exp\u00e9di\u00e9 directement \u00e0 vous, vous recevrez un cr\u00e9dit cadeau correspondant \u00e0 la valeur de votre retour. Une fois l\u2019article retourn\u00e9 re\u00e7u, un bon cadeau vous sera envoy\u00e9 par courrier.<\/p>\n\n<p class=\"wp-block-paragraph\">Si l\u2019article n\u2019a pas \u00e9t\u00e9 indiqu\u00e9 comme cadeau lors de l\u2019achat, ou si la personne ayant offert le cadeau a fait exp\u00e9dier la commande \u00e0 elle-m\u00eame pour vous la remettre plus tard, nous enverrons le remboursement \u00e0 l\u2019offrant, et celui-ci sera inform\u00e9 de votre retour.<\/p>\n\n<h2>Retour des envois<\/h2>\n\n<p class=\"wp-block-paragraph\">Pour retourner votre produit, vous devez l\u2019envoyer \u00e0 l\u2019adresse suivante : {adresse physique}.<\/p>\n\n<p class=\"wp-block-paragraph\">Vous serez responsable du paiement des frais d\u2019exp\u00e9dition pour le retour de votre article. Les frais d\u2019exp\u00e9dition ne sont pas remboursables. Si vous recevez un remboursement, le co\u00fbt du retour sera d\u00e9duit de celui-ci.<\/p>\n\n<p class=\"wp-block-paragraph\">Selon votre lieu de r\u00e9sidence, le d\u00e9lai de livraison de votre produit \u00e9chang\u00e9 peut varier.<\/p>\n\n<p class=\"wp-block-paragraph\">Si vous retournez des articles de valeur, nous vous recommandons d\u2019utiliser un service de livraison avec suivi ou de souscrire une assurance pour l\u2019exp\u00e9dition. Nous ne garantissons pas la r\u00e9ception de votre article retourn\u00e9.<\/p>\n\n<h2>Besoin d\u2019aide\u202f?<\/h2>\n\n<p class=\"wp-block-paragraph\">Contactez-nous \u00e0 {email} pour toute question concernant les remboursements et les retours.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3d668e9 elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3d668e9\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c0081d7\" data-id=\"c0081d7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-afaa6fa elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-text-editor\" data-id=\"afaa6fa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>SEO purpose&#8221;<\/p><p><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">Additionally, Moreover, Furthermore, In addition, Not only&#8230; but also, Similarly, Likewise, In comparison, In the same vein,<\/span><\/span><\/span><\/span><br \/><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">Correspondingly, However, Nevertheless, Nonetheless, Conversely, On the contrary, Consequently, Therefore,<\/span><\/span><\/span><\/span><br \/><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">Thus, Hence, As a result,Additionally, Moreover, Furthermore, In addition, Not only&#8230; but also, Similarly, Likewise,<\/span><\/span><\/span><\/span><br \/><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">In comparison, In the same vein, Correspondingly, However, Nevertheless,<\/span><\/span><\/span><\/span><br \/><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">Nonetheless, Conversely, On the contrary, Consequently,<\/span><\/span><\/span><\/span><br \/><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">Therefore, Thus, Hence, As a result,<\/span><\/span><\/span><\/span><br \/><a href=\"https:\/\/housesmoke.ch\/fr\/\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">.<\/span><\/span><\/span><\/span><\/a><br \/><a href=\"https:\/\/www.w3schools.com\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">.<\/span><\/span><\/span><\/span><\/a><br \/><img fetchpriority=\"high\" decoding=\"async\" src=\"img_girl.jpg\" alt=\"Girl in a jacket\" width=\"500\" height=\"600\" \/><\/p><p><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">Additionally, Moreover, Furthermore, In addition, Not only&#8230; but also, Similarly, Likewise, In comparison, In the same vein,<\/span><\/span><\/span><\/span><br \/><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">Correspondingly, However, Nevertheless, Nonetheless, Conversely, On the contrary, Consequently, Therefore,<\/span><\/span><\/span><\/span><br \/><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">Thus, Hence, As a result,Additionally, Moreover, Furthermore, In addition, Not only&#8230; but also, Similarly, Likewise,<\/span><\/span><\/span><\/span><br \/><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">In comparison, In the same vein, Correspondingly, However, Nevertheless,<\/span><\/span><\/span><\/span><br \/><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">Nonetheless, Conversely, On the contrary, Consequently,<\/span><\/span><\/span><\/span><br \/><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">Therefore, Thus, Hence, As a result,<\/span><\/span><\/span><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Refund and Return Policy Overview Our refund and returns policy lasts 30 days. If 30 days have passed since your [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-39","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Refund and Return Policy<\/title>\n<meta name=\"description\" content=\"Refund and returns policy lasts 30 days. 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